“I have done business with Mark's company going on 10 years now. Mark and the entire HPNE team have excellent technical skills and a comprehensive understanding of our industry and its needs. When I consider my business dealings with Mark, integrity, honesty, and a straightforward approach come to mind as to how HPNE conducts business. Mark has always considered my needs as a customer to be more important than simply making a sale. This has allowed (us) to build a partnership with HPNE that goes well beyond the typical customer / supplier relationship. I feel that HPNE is a best in class supplier to the biopharmaceutical industry and I highly recommend Mark and his firm as a true strategic partner.”
-- JM, Supply Chain Analyst, December 21, 2009
"Hi Mark,
Thank you so much for driving the tubing up to (us) from RI to save the day. After hearing that the MFR had missed shipping the silicone tubing, we thought we were in serious trouble.
Once again you have shown your willingness to go way out of your way to meet our needs.
Thanks again."
-- B
"I just wanted to pass along a little information on an issue we had today. We ran out of Meissner filters this morning due to an increase in usage. This was discovered at around 8:00 this morning. A call was made to HPNE asking for an immediate delivery by noon. We had filters by 10:30 this morning which allowed us time to process the filters for Production without any break in the process.
I was very relieved to have such a quick delivery and wanted you all to know that this is not the first time that HPNE has come through for us.
Sometimes this type of service goes unnoticed, so I figured I would pass it along."
-- JV
